Shipping policy

Descaler Cleaning

At Descaler Cleaning, we strive to ensure safe and timely delivery of your detergent and cleaning products. Please review our shipping and return guidelines carefully.

SHIPPING POLICY

Shipping Promotions

From time to time, Descaler Cleaning may offer special shipping promotions. These offers may change periodically. Customers are encouraged to check our website for the latest updates on shipping benefits and promotional offers.

We currently ship to most locations across India and selected international destinations.

FOR ORDERS WITHIN INDIA

Shipping Charges

Shipping charges apply to orders below ₹1500 as per standard rates.
Free shipping is available on orders above ₹1500.

Processing & Delivery Time

Processing Time: 3–5 business days
Delivery Time: 6–7 business days after dispatch

Please note: During holidays, high-demand periods, or special launches, delivery timelines may vary.

Delivery Disclaimer

Descaler Cleaning is not responsible for delays caused by:

Natural events
Courier transfer delays
Local carrier disruptions
Air or ground transportation strikes
Unforeseen logistical interruptions

FOR ORDERS OUTSIDE INDIA

Shipping Charges

Flat international shipping fee: $25
Free shipping on orders above $100

Processing & Delivery Time

Processing Time: 3–5 business days
Delivery Time: 10–15 business days after dispatch

Delivery times are estimates and may vary during peak periods.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional charges. These charges:

Are not included in the product price or shipping fee
Are the sole responsibility of the customer
Will not be reimbursed by Descaler Cleaning

We are not responsible for delays caused by customs clearance, international courier transfers, or country-specific regulations.

RETURN & REPLACEMENT POLICY

Return Policy

All sales are final.

Descaler Cleaning reserves the right to refuse returns at its sole discretion.

In the unlikely event that a product arrives damaged or incorrect, we will provide a replacement under the following conditions:

The issue must be reported within 7 days of receiving the package
Clear photos of the product and packaging must be submitted
Packing slip or proof of purchase must be included

We reserve the right to cancel any order if fraudulent or suspicious activity is detected. Descaler Cleaning maintains a record of fraudulent transactions and may deny service to such customers.

Replacement Policy

Free replacement will be provided within 5 working days after delivery if:

The product was received in damaged, poor, or defective condition
The product delivered is different from what was ordered

Refund Policy

Refunds will only be processed under special circumstances and at the discretion of Descaler Cleaning.

If approved:

Refunds will be reflected within 7–10 days after processing
Processing delays may depend on the payment service provider

Refund Conditions:

To qualify for a full refund:

Products must be returned within 5 days of receipt
Items must be unopened, unused, and in original packaging
All tags and labels must be intact
Proof of purchase is required

Important Notes:

Return shipping costs and applicable taxes must be borne by the customer
Original shipping charges (if any) will be deducted from the refund amount
Refunds will be initiated within 3–4 working days after product verification
It may take 2–3 additional business days for the amount to reflect in your account

Refunds will be processed to the original payment method.