Terms of service

Descaler Cleaning

At Descaler Cleaning, “Customer Trust & Satisfaction” is our core motto. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

1. Information Collected – “Need to Know” Basis

Visitors may browse our website without registering.

However, customers who wish to purchase products or use certain online services must create an account after accepting our Terms & Conditions.

We collect information strictly on a need-to-know basis, which may include:

Full Name
Correspondence Address
Phone / Mobile Number
Email Address
Age
Order History
Other necessary details required for service fulfillment

This information is collected solely for business and service-related purposes.

2. How We Use Your Information

The personal information collected may be used for:

Processing and fulfilling orders
Informing customers about promotions, discounts, and new product launches
Marketing communications via email or SMS
Conducting surveys and product analysis
Responding to complaints, queries, or customer service requests
Inviting participation in competitions or promotional events

We may disclose information only:

When required by law
To cooperate with law enforcement or regulatory authorities
To protect our rights, property, or safety

We limit the collection and use of personal information to what is necessary to operate our business and provide better services.

We do not share personal information with non-affiliated third parties unless:

Required by law, or
You provide explicit consent

Any agents or service providers working with us must comply with strict confidentiality standards.

3. Information Updates & Account Deactivation

Users may update their account details by logging into their account or by emailing:

📧 descalercleaning@gmail.com

Changes may take up to 30 days to reflect.

Users may request account deletion or deactivation. However:

Access to members-only services will be restricted
Certain residual information may remain in archived records for legal and administrative purposes

For any concerns, contact us at:

📧 descalercleaning@gmail.com

4. Online Shopping Security

Descaler Cleaning assures customers that personal information provided during online shopping will not be used beyond the purposes stated in this policy.

All transactions made through credit/debit cards or online banking are processed through secure payment gateways.

However:

Customers are responsible for protecting their passwords and sensitive information
We are not liable for fraudulent transactions resulting from customer negligence

Please never share your login credentials with third parties.

5. Technical Clarifications

Cookies

We use cookies (small text files stored by your browser) for:

Website functionality
Improving user experience
Data security

Cookies allow the website to remember your preferences and avoid repeated data entry.

You may choose to disable cookies, but certain features of the website may not function properly.

Web Beacons (Tracking Pixels)

We may use web beacons to:

Monitor website traffic
Understand browsing behavior
Improve user experience

Some email communications may contain HTML content supported by tracking technologies.

HTTP Links

Users may share our website links with others. Descaler Cleaning is not responsible for misuse of shared links by third parties.

6. Free Consultation Disclaimer

We may offer free consultation services related to cleaning or product guidance.

Any advice provided:

Is based on the information shared by you
Is for general guidance purposes only

Customers are encouraged to exercise discretion before using any product.

Descaler Cleaning does not accept liability for outcomes resulting from consultation advice.

7. Security Program

We implement reasonable technical and organizational security measures, including:

Firewall protection
Secure server environments
Controlled data access

However, no system can guarantee 100% security. We recommend that customers:

Change passwords periodically
Keep login credentials confidential

8. Minors

Individuals under the age of 18 may browse the website but are not permitted to:

Register an account
Make purchases
Use member-only services

9. Right to Modify Privacy Policy

Descaler Cleaning reserves the right to modify or update this Privacy Policy at any time.

Changes will be posted on our website and will become effective immediately upon publication.

Continued use of the website constitutes acceptance of the updated policy.

10. Business Transfers

In the event of a business transfer, merger, or acquisition:

Customer information may be transferred as part of business assets
Descaler Cleaning will not be responsible for third-party actions after such transfer